Shipping policy

New Zealand Shipping

We offer free expresss shipping in New Zealand on all orders over $150.

For orders under $150 express shipping within New Zealand is $8 for the North Island and $9 for the South Island.

All parcels are sent via NZ Post overnight delivery, and most arrive the next day, though we recommend allowing 1–3 working days. Rural deliveries may take longer, so please ensure you provide the correct rural address.

NZ Post requires a valid street address. We cannot take responsibility for delivery failures caused by incomplete or incorrect addresses.

Australian Shipping

We offer free shipping within Australia on orders over $150.

Orders under $150 are $9.95. Express shipping in Australia is $14.95.

Orders to Australia are shipped with either Australia Post or Aramex from our Melbourne warehouse. Delivery generally takes 2–7 working days, though rural addresses may take longer. 

International Shipping (ex. USA)

We ship internationally at a flat rate of $25AUD. 

International orders are shipped from Melbourne.

Delivery times vary depending on the destination, but most parcels arrive within 5–15 working days. Deliveries to rural areas may take longer.

International orders may be subject to import duties, tariffs, or taxes levied by your country's authorities, which are the responsibility of the recipient.

A valid street address is required for delivery, and we are not responsible for delays caused by incorrect addresses, customs clearance, or internal courier services within your country.

Customs, Tariffs, and Import Fees (ex. USA)

It is the responsibility of the customer to research and pay any import duties, tariffs, or taxes charged by their country’s customs authority. These fees are not included in the product or shipping costs charged by Babu.

If a customer refuses to pay these fees and the parcel is returned to us, we may issue a refund for the goods only, less the original shipping cost. Refunds will only be processed once the returned goods have been received by Babu, inspected, and confirmed to be in new and undamaged condition.

USA Shipping

We send all US orders from  our Australian warehouse.

The shipping is AUD$35 for orders under $250, and on orders over $250 it is a flat rate off AUD$50.

This shipping rate includes all current USA Tariffs.

Delivery and Responsibility

At Babu, we take care to ensure all orders are packed and dispatched promptly. Once your order has been collected from our warehouse, responsibility for delivery passes to our shipping partners. This means Babu is not liable for delays, damages, or issues that occur while parcels are in transit.

If your parcel is delayed or lost, we will do our best to help track it down with the carrier, and in some cases we may replace the items or issue a refund. These situations are handled on a case-by-case basis.

We strongly recommend requesting Signature on Delivery at checkout, as this helps safeguard against loss or theft.

Lost or Stolen Parcels

Babu cannot take responsibility for parcels stolen after they have been delivered. Opting for Signature on Delivery reduces this risk and is recommended.

Delivery Queries

If you have any questions or concerns regarding the delivery of your parcel, please contact the relevant shipping partner directly. You are also welcome to get in touch with us if you need assistance.

Processing Times

We aim to process and dispatch orders as quickly as possible, in most cases the next business day.  We have warehouses in both Auckland and Melbourne and will send from the closest location with stock.  Please note that all delivery timeframes are estimates only, and may vary depending on the courier and your location.