Firstly, ensure you are using the same email address that you registered with. If you’ve ordered before but it’s not recognising your email, you may have checked out as a guest, and thus, you don't have an account yet and need to create one.

Please note that our mailing list and customer accounts are separate. Subscribing to our mailing list means you’ll receive our email campaigns, but it doesn’t create a customer account.

A customer account is used for logging into our website, where you can view your order history and manage your account details, including updating your address.

If you’ve subscribed to our emails but haven't created an account, you'll need to sign up for a customer account separately.

If you have subscribed to our mailing list but can’t log on or retrieve your password on our website to buy something you most likely have not registered as a customer on our website.

You must create an account by loading your address and personal details. Or checkout as a guest.

You must have created a customer account log in with your shipping details and password. You will only receive an email if you have forgotten your password for the website log in and have previously registered.

If you have registered for our mailing list and are receiving our emails, this does not mean you have registered on our website.

If you have any problems, please email us on info@babu.co.nz

Your address and contact details will be saved with your order. However we do not store any credit card details or share our sales information with any other party.

We are unable to refund the difference if you forget to enter a discount code at checkout. Please ensure that your discount code is applied before you finalise your order.

Yes! We ship worldwide, see below for more information.

Our NZ shipping starts from $6.50. Prices are flat rates based on your location, no matter the size of the order.

Please check the quote at checkout for an accurate price. If you require more information please email us at info@babu.co.nz

International delivery is at a flat rate of $30

New Zealand Delivery

We are pleased to partner with NZ Couriers for our shipping services. They provide exceptionally fast service, typically delivering within 1-3 working days. Please allow 1-3 working days for your order to arrive. If you live in a rural area, delivery may take longer, so please ensure you provide your correct rural delivery address.

Note: 'working days' do not include Saturdays, Sundays, or public holidays.

International Delivery

We are pleased to partner with trusted carriers for our international shipping. For Australian orders, we use NZ Couriers International, which typically takes up to 5 working days. For other international orders, we use DHL, with an average delivery time of 5 working days.

Note: 'working days' do not include Saturday, Sunday or public holidays.

Note: Delays due to customs clearance or internal service are not accounted for. International orders may be subject to import duties or taxes levied by the authorities in your country. These duties, taxes or charges are payable by the receiver.

Deliveries to rural areas may take longer.

If your order has been shipped you should have been sent a unique tracking number. Please refer to your shipping email.

Click on the link below and paste in your unique tracking number.

NZ parcel tracking

AUS parcel tracking

International parcel tracking

Unfortunately, we are unable to deliver to PO boxes as our shipping partner, NZ Couriers, does not provide this service. Please provide an alternate physical address during checkout to ensure prompt delivery of your order.

Yes! We understand that occasionally you may need to return or exchange a product, and we want to make this process as simple as possible. 

We accept returns and exchanges within 21 days of delivery.

To be eligible for a return or exchange, the item must meet the following criteria: 

• The item must be in its original, unused, and unwashed condition.
• All tags and labels must remain attached to the item.
• The item must be accompanied by the original receipt or proof of purchase.

Please submit a return/exchange request for the following circumstances: 

Returning for a different size or colour (exchange), or returning for change of mind (refund or store credit).

Follow the steps below to submit your return request: 

1. Log in to your Babu account (If you checked out as a guest, create an account with the same email you used for your guest checkout).

2. Select “Request return” for the item(s) you wish to return and choose a return reason. If you require an exchange, please leave details of the colour/size/product you wish to swap to. 

3. Once you’ve submitted your request, you will receive a confirmation email. Hold tight, we will process your request and let you know the next steps as soon as we can!

If you have received a faulty product or we have sent you the wrong item, please contact us directly at info@babu.co.nz or 0800 386 886 rather than filling in the online request.

Please ensure your return request has been approved before posting your return. See the section above for instructions.

When you’re ready to send your item(s) for return or exchange, please include your invoice inside and/or your order number clearly written on the package.

Return Address: 

Babu

3/2 Westech Place, Glen Eden

Auckland 0602

New Zealand

Once you’ve posted your return, sit tight and allow time for delivery and an extra 1-2 working days once we’ve received your return for processing. We will contact you once your return has been processed and will issue your requested exchange, refund, or store credit.

Despite our best efforts, sometimes mistakes can happen. If you have been sent an incorrect item, an item has been missed from your order, or you believe you have a faulty item, please contact us directly at info@babu.co.nz or 0800 386 886.

For faulty items, please email us with your order number, the product you’re referring to, a description of the fault, washing methods used, and relevant photographs. We will thoroughly inspect the reported defect before verifying if this is a fault.

Please note that this policy does not cover: 

• Damage caused by misuse, accidents, neglect, or improper laundering.
• Products that have been modified or tampered with.
• Normal wear and tear.

In the case of a missed, incorrect, or faulty item, in most cases we will resend a new, correct item to you and if applicable, include a prepaid return bag for you to return any incorrect or faulty item back to us. If you’d prefer a refund or store credit for a missed, incorrect, or faulty item, we will retrieve the item from you and provide the refund/credit. In the case of a refund, the funds will be credited back to the original payment method used for the purchase.

Need help? We are happy to help!

 Reach out via email at info@babu.co.nz or by phone at 0800 386 886, or log into your account and submit a return request. We usually reply within 1 business day, but please allow extra time over sales and holiday periods.

In the event of a dispute related to the purchase of a Babu product, please be aware that New Zealand Law governs the resolution of the dispute.

Our sizing is generous, allowing you to get the most out of your purchase. Please refer to the size charts linked on the product listing.

Caring for your Babu items is easy, but important to get right! Please refer to the washing and care instructions found on the product listing.

We source all our materials from top-quality suppliers, including merino wool from New Zealand and Australia and 100% organic cotton from India. Every product is designed in New Zealand and manufactured in Vietnam, India, China, or New Zealand, adhering to the highest standards of employment and safety. We only partner with the best available, utilising state-of-the-art equipment and highly trained staff. Our overseas partners undergo social audits, and many offer benefits such as organic food for their staff, exercise programs, and community initiatives. Additionally, our suppliers meet GOTS and OEKO-TEX standards to ensure the highest quality and safety.

Our merino wool is sourced from New Zealand and Australia.
At Babu we use wool from suppliers who are certified mulesing FREE. It is a practice we do not support. If you need further information about this, please feel free to contact us.

Most of our clothing is 180-190gsm. It is super fine and can be used on premature babies.

Our sleeping bags are 2 layers of 220gsm 100% merino.

Our blankets are all different microns and weights. If you want to know specifics please email us.

Yes. For more information please see our article here.

The Global Organic Textile Standard (GOTS) is recognised as the world's leading processing standard for textiles made from organic fibres. It defines high-level environmental criteria along the entire organic textiles supply chain and requires compliance with social criteria as well. Buying GOTS you can be assured that you items have been made with environmental and social compliance.

Please see our stockist list on our website or feel free to call us on 0800 386 886 or email us on info@babu.co.nz

Yes. Please tick the gift wrap option at checkout and include a personalised note which we will write in the card for you.

If you don't want the invoice included please leave us a comment with your order.

Do you use fire retardants?

No, fire retardants are not used on Babu products. We comply with the very stringent NZ & Australian fire safety standards and as a nurse who has worked in burns units, Ali is extra vigilant in this area.

If prices are showing in a different currency to where you are located this is likely due to use of a VPN. To ensure you are viewing products in your preferred currency; log into your account, click the account button and the currency your account is set to will be visible.  From here you can select your preferred currency.

Some of our customers who use a VPN will have their account automatically default to $US currency, this is because our website uses your IP address to determine which currency to default to, and a masked IP address often will show as a US location.

Interlock is a much thicker fabric and ours has been double brushed which means it has one side that is fuzzy like a peach, making it extra soft. It is 220 – 240gsm.

Every year too many babies die suddenly in their sleep. Our statistics in NZ are particularly high. For advise and further resources on safe sleep, please refer to the Ministry of Health's website.

A tog measurement is a European warmth rating: the higher the tog, the warmer the product.

The Tog rating describes the warmth or 'thermal resistance' of a product and is widely used in the UK to explain warmth levels of duvets and sleeping bags made from man-made materials. 

Because Babu Sleeping Bags are made from 100% natural fibres, they breathe and help regulate your baby’s temperature, they do not require a Tog Rating.

The ideal room temperature for a baby is between 16-20ºC or 60-68°F. Our Babu™ sleeping bag is perfect wearing for autumn, winter and spring temperatures. It does not carry a tog rating, as it is a natural, breathable fibre, but the above chart will help you decide how to dress your child for the room temperature.

22-24°C (71.6-75°F) Short sleeve bodysuit

20-22°C (68-71.6°F) Long sleeve bodysuit

18-20°C (64.4-68°F) Long sleeve bodysuit & leggings

16-18°C (60.8-64.4°F) Long sleeve bodysuit & pyjamas

14-16°C (57.2-60.8°F) As above, with long sleeve tee

Check your child’s temperature by feeling the back of their neck. If they feel hot, remove a layer. If they’re cold, add a snug fitting hat (where the rim does not pull down over their airways), mittens or a blanket (merino is ideal). Place the blanket width-ways across the child and tuck in snugly. This will stop the blanket moving and covering their face.

For great safe sleep information visit sids and kids or the Ministry of Health NZ